<?php
require_once './element_options/element_options.php';
if (!$user) { header('Location: /'); exit; }
if (!$id) {
$title = 'Запрос не найден';
$error1 = '<span class="small">Выбранный Вами запрос не существует, либо был удален</span>';
require_once 'element_error_page.php';
exit;
}
$ticket = mysql_fetch_array(mysql_query("SELECT * FROM `element_support` WHERE `lost_id` = '$id' LIMIT 1"));
if (!$ticket) {
$title = 'Запрос не найден';
$error1 = '<span class="small">Выбранный Вами запрос не существует, либо был удален</span>';
require_once 'element_error_page.php';
exit;
}
if ($ticket['lost_user'] != $user['lost_id'] AND $user['lost_privilege'] != 3) {
$title = 'Доступ закрыт';
$error1 = '<span class="small">Вы не можете просматривать эту страницу, так как администрации ограничила к ней доступ</span>';
require_once 'element_error_page.php';
exit;
}
$name_ticket = array('', 'Общие вопросы','Предложение по игре','Вопросы по оплате','Технические вопросы');
$ticket_user = cache_user($ticket['lost_user']);
$ticket_comm = readcache('element_count_ticket_comment'.$id);
if (empty($ticket_comm)) {
$ticket_comm = mysql_result(mysql_query("SELECT COUNT(lost_id) FROM `element_support_comment` WHERE `lost_ticket` = '$id'"), 0);
writecache('element_count_ticket_comment'.$id, $ticket_comm);
}
$title = 'Запрос №'.$ticket['lost_id'].' '.$name_ticket[$ticket['lost_type']];
require_once './element_include/element_head.php';
require_once './element_include/element_header_user_true.php';
if ($go == 'create') {
$text = (isset($_POST['text']) AND !empty($_POST['text'])) ? mysql_real_escape_string(htmlspecialchars(addslashes(trim($_POST['text'])))) : false;
if (!$text) $error = 'Поле \'содержание\' обязательно для ввода';
if ($ticket['lost_close'] > 0) $error = 'Запрос закрыт';
if (!isset($error)) {
$support = ($user['lost_privilege'] == 3) ? 1 : 0;
mysql_query("INSERT INTO `element_support_comment` SET `lost_ticket` = '$id',
`lost_user` = '$user[lost_id]',
`lost_text` = '$text',
`lost_time` = '".time()."',
`lost_support` = '$support'");
if ($user['lost_privilege'] == 3) {
$text = '<span class="white">Ответ на Ваш запрос:<br/>'.$text.'</span>';
$profile_other = explode(' ', $ticket_user['lost_other']);
$profile_other[2] = $profile_other[2] + 1;
$ticket_user['lost_other'] = implode(' ', $profile_other);
writecache('element_users_id_'.$ticket['lost_user'], $ticket_user);
user_list_update($ticket['lost_user']);
mysql_query("INSERT INTO `element_mail` SET `lost_out` = '0',
`lost_in` = '$ticket[lost_user]',
`lost_sub_text` = 'Ответ на Ваш запрос',
`lost_text` = '$text',
`lost_user_out` = '0',
`lost_user_in` = '$ticket[lost_user]',
`lost_time` = '".time()."',
`lost_system` = 'Служба поддержки',
`lost_new` = '1'");
require_once './element_function/element_function_mail.php';
$count_in = Cache_Count_Message($ticket['lost_user']);
if (!empty($count_in['all'])) $count_in['all']++;
if (!empty($count_in['in'])) $count_in['in']++;
if (!empty($count_in['new'])) $count_in['new']++;
writecache('element_count_message'.$ticket['lost_user'], $count_in);
}
$ticket_comm++;
writecache('element_count_ticket_comment'.$id, $ticket_comm);
header('Location: /support/ticket?id='.$id);
exit;
} else echo '<div class="error cntr p5 mb5"><span class="red">'.$error.'</span></div>';
}
if ($go == 'close' AND $user['lost_privilege'] == 3) {
$op_cl = ($ticket['lost_close'] > 0) ? 0 : 1;
mysql_query("UPDATE `element_support` SET `lost_close` = '$op_cl' WHERE `lost_id` = '$id' LIMIT 1");
header('Location: /support/ticket?id='.$id);
exit;
}
echo '<div class="nfl p5 mb5 mt5 mlra">';
echo (($user['lost_privilege'] == 3) ? '<div class="cntr mb5"><a class="yellow1 small" href="/support/ticket?id='.$id.'&go=close">'.(($ticket['lost_close'] == 0) ? 'Закрыть запрос' : 'Открыть запрос').'</a></div>' : '');
echo '<a class="yellow1 sndr bl" href="/user?id='.$ticket['lost_user'].'">
<span class="small fr pt2 lngreen">'.rdate("d M H:i", $ticket['lost_time']).'</span>
'.ikonka_user($ticket_user['lost_race'], ((!empty($online[$ticket['lost_user']])) ? 'online' : 'offline')).' <span class="small">'.$ticket_user['lost_login'].'</span>
</a>';
echo '<span class="small white">'.nl2br($ticket['lost_text']).'</span>';
echo '<div class="p5 cntr small"><span class="lngreen">Комментариев: '.$ticket_comm.'</span>'.(($ticket['lost_close'] > 0) ? '<br/><span class="red">Запрос закрыт</span>' : '').'</div>';
if ($ticket_comm > 0) {
require_once './element_function/element_function_pagination.php';
$page = (isset($_GET['page']) AND is_numeric($_GET['page'])) ? (int)$_GET['page'] : 1;
$pagination = pagination(10, $page, $ticket_comm);
$query = mysql_query("SELECT * FROM `element_support_comment` WHERE `lost_ticket` = '$id' ORDER BY `lost_time` ASC LIMIT $pagination[start], $pagination[num]");
while ($myrrow = mysql_fetch_array($query)) {
$comment_user = cache_user($myrrow['lost_user']);
$on_off = (!empty($online[$myrrow['lost_user']])) ? 'online' : 'offline';
echo '<div class="mb5">';
if ($myrrow['lost_support'] == 0)
echo '<a class="yellow1 sndr bl" href="/user?id='.$myrrow['lost_user'].'">
<span class="small fr pt2 lngreen">'.rdate("d M H:i", $myrrow['lost_time']).'</span>
'.ikonka_user($comment_user['lost_race'], $on_off).' <span class="small">'.$comment_user['lost_login'].'</span></a>';
else
echo (($user['lost_privilege'] >= 2) ?
'<a class="yellow1 sndr bl" href="/user?id='.$myrrow['lost_user'].'">' :
'<span class="yellow1 sndr bl">').'
<span class="small fr pt2 lngreen">'.rdate("d M H:i", $myrrow['lost_time']).'</span>
<span class="small">Служба поддержки</span>
'.(($user['lost_privilege'] >= 2) ?
'[ '.ikonka_user($comment_user['lost_race'], $on_off).' <span class="small">'.$comment_user['lost_login'].'</span> ]</a>' :
'</span>');
echo '<span class="small white">'.nl2br($myrrow['lost_text']).'</span>';
echo '</div>';
}
echo pagination_echo($pagination['page'],$pagination['total'],'/support/read?id='.$id.'&page=');
}
echo (($ticket['lost_close'] > 0) ? '<div class="cntr p5 red small">Вы не можете комментировать этот запрос, потому что он закрыт</div>' : '<form class="cntr" method="post" action="/support/ticket?id='.$id.'&go=create">
<span class="small white">Содержание:</span><br/>
<textarea class="w90 mb5 fdark" rows="5" name="text"></textarea><br/>
<span class="btn w30 green"><span class="el">
<span class="er"><input class="ttl" type="submit" name="submit" value="Отправить"/>
</span></span>
</span>
</form>');
echo '</div>';
require_once './element_include/element_foot_user_true.php';
?>